You will be the application mgt. officer within the Customer Support Centre. The Customer Support tools manage e.g. call, email, chat routing/answering via customized workflows and business rules.
One For All® is the consumer brand of Universal Electronics Inc., is an innovative world leader in sense and control technology for the smart home. UEI’s vision is beyond the connected home, a smarter home where technology is our friend. To learn more about One For All please click here for our Introduction video.
UEI’s embedded software, hardware and cloud services provide intelligence to seamlessly control and interact with an expanding list of home entertainment and smart home electronics. We design & developed an extraordinary number of products for the connected home, backed by a complete ecosystem of data driven software solutions & cloud services for connected devices from leading brands in mobile, gaming and consumer electronics segments.
Our team of over 3000 colleagues operates from locations all over the globe. Our headquarters is located in the USA and we have business and software development centers in the Netherlands, China, India, Hong Kong. Our manufacturing plants are located in China, Brazil and Mexico.
As a representative, you will not just be handling phone calls, or writing emails, you will also be chatting with customers, writing online support content, responding to customers reviews and social media messages.
The Quality Engineer (QE) is responsible for securing the quality of our products during the product development phase and manufacturing process. The QE ensures that product, process and project related quality risks are quantified upfront and traced.