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How do I program my code on my Smart Control 5?
The Find your Setup Code Tool indicates that the code for my device is not in the memory of my Smart Control 5, what do I need to do?
How can I set up a device on my Smart Control 5 if I do not have a code?
How can I program a missing function on my Smart Control 5?
How can I learn a missing function on my Smart Control 5 using the original remote control?

Why doesn’t the learning work on my Smart Control 5?

There are a number of reasons why learning might be unsuccessful:

  1. Make sure the original remote that came with the device is in working order, by testing it on your device. If it is not responding, it might not be working correctly.
  2. Make sure you are not performing the learning procedure under bright lighting or in bright sunlight as this can interfere.
  3. Ensure that the two remotes are approximately 2 to 3 cm apart, and that the transmitting end of the original remote is facing the remote. Sometimes holding the key on the original remote down for slightly longer may help, and conversely sometimes quickly pressing and releasing the key on the original works better.
  4. The batteries used should have sufficient power. Even though the remote works when using it to switch on and off devices, it might not have enough power to be able to learn additional functions. Please replace a new set of batteries
  5. It is also possible that the memory on your remote control has reached the maximum capacity due to too many learned or other customized functions. Please remove some existing learned keys, or perform a factory reset to completely wipe the remote’s memory.
  6. Some manufacturer’s remotes use a different signal, or infra-red protocol, that the One For All remote cannot reproduce. These are commonly signals that use a higher frequency. Radio frequency remotes cannot be learned from, because these signals are not infra-red based.

Support

Did this help solve your problem? Please let us know. In case you cannot find a solution on our website, please contact our Customer Support Team. We are happy to help you and aim to reply to your questions within 3 working days.

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